Technical Support Plans
Imecom Group offers standard technical support plans for all products and solutions, and a premium technical support plan for certain DM Fax Server systems.
Standard Technical Support Plan
The Standard Technical Support Plan is designed for organizations that utilize Imecom Group’s products and solutions for non-critical processes and applications. The Standard Technical Support Plan offers unlimited technical support via telephone, email, and the web Monday-Friday 8:30 am – 6:30 pm EST. And to further maximize your investment, this plan also includes software upgrades and updates as they become available.
Benefits
- Technical support coverage Monday-Friday 8:30 am – 6:30 pm EST
- Unlimited telephone, email, remote server connection, and web-based technical support
- Software upgrades and updates included
- Direct support from Imecom Group – no 3rd party “level-tier” support
- Fast response time – no automated phone system, no phone tag, and no minimum wait period
Premium 24×7 Technical Support Plan
The 24×7 Premium Technical Support Plan is designed for organizations that leverage Imecom Group’s DM Fax Server and e-Document Delivery solutions for mission-critical processes and applications with a zero downtime requirement. This 24×7 plan gives customers comprehensive 24x7x365 technical support for each DM Fax Server or e-Document Delivery Server implementation. To further maximize your investment, this plan also includes software upgrades and updates as they become available.
Benefits
- 24x7x365 technical support coverage – always available
- Unlimited telephone, email, remote server connection, and web-based technical support
- Software upgrades and updates included
- Direct support from Imecom Group – no 3rd party “level-tier” support
- Fast response time – no automated phone system, no phone tag, and no minimum wait period
Please contact your account representative or call us at 603.569.0600 for questions and pricing.
