Products |
 |
Solutions |
|
Fax and Compliance |
Trial Software |
|
Documents & Resources |
Print-2-Image FAQ
- Does Print-2-Image support Microsoft Windows Vista?
- Does Print-2-Image support Microsoft Windows Server 2008?
- Does Print-2-Image support 64-bit olierating systems?
- Can Print-2-Image be installed on a Terminal Server?
- Can Print-2-Image be installed on a Citrix Server?
- What operating systems does Print-2-Image support?
- What file formats does Print-2-Image support?
- How do I create an image using Print-2-Image?
- Where can I find additional information about using the OCX Module?
- Can I have Print-2-Image installed automatically with my custom software?
- Does Print-2-Image support color?
- May I share Print-2-Image on my network for access by other users?
- How do I remove the progress box during printing?
- I have a multi-sheet Microsoft Excel document with charts on separate pages. When I Print the entire workbook to Print-2-Image, I only get the last few pages of my document. Why?
- Microsoft Word hangs after I print to Print-2-Image. How can I fix this?
- How do I configure multiple user Printing on Windows Server, or use the .ini file instead of the registry?
- Why don't my Microsoft Windows Terminal Server users receive Print-2-Image settings that I am changing as the Administrator?
- Error during installation: "ERR_FAXIL_FAILED" How do I resolve this error?
- Error: "Print job failed, Faxil error: -10." What caused this error and how do I fix it?
Does Print-2-Image support Microsoft Windows Vista?
Yes. Print-2-Image v7 Workstation Edition can be installed on workstations running Microsoft Windows Vista, both 32-bit and 64-bit versions. Click here for a list of supported Operating Systems.
Does Print-2-Image support Microsoft Windows Server 2008?
Yes. Print-2-Image v7 Server Edition can be installed on servers running Microsoft Windows Server 2008 (any edition), both 32-bit and 64-bit versions. Click here for a list of supported Operating Systems.
Does Print-2-Image support 64-bit Operating System?
Yes. Print-2-Image v7 Workstation and Server Editions can be installed on workstations and servers running 64-bit versions of Microsoft Windows operating system software. Click here for a list of supported Operating Systems.
Can Print-2-Image be installed on a Terminal Server?
Yes. Print-2-Image v7 Server Edition can be installed on a Microsoft Windows 2008/2003/2000 Terminal Server. Click here for a list of supported Operating Systems.
Can Print-2-Image be installed on a Citrix Server?
Yes. Print-2-Image v7 Server Edition can be installed on a Citrix Server. Click here for a list of supported Operating Systems.
What operating systems does Print-2-Image support?
Print-2-Image v7 Server Edition can be installed on Microsoft Windows Server 2008/2003/2000, Microsoft Windows Terminal Server, and Citrix Metaframe. Print-2-Image Workstation Edition can be installed on Microsoft Windows Vista/XP/2000 Professional. Click here for a list of supported Operating Systems.
What file formats does Print-2-Image support?
With Print-2-Image v7, you can convert any printable file or document from any Windows-based program or application. Available image file outputs include TIFF, PDF, JPG, GIF, BMP, PCX, and DCX. Click here for some common ways to use Print-2-Image.
How do I create an image using Print-2-Image?
Creating an image with Print-2-Image is as simple as printing. In fact, the process is virtually the same. Simply open the document you wish to convert, print the document to the Print-2-Image printer, select the desired output format, and name the file. That's it! Click here for a step-by-step guide on how to use Print-2-Image.
Where can I find additional information about using the OCX Module?
Information on the OCX module for Print-2-Image can be round here: OCX Module
Documentation on Print-2-Image and the OCX module may be found here: Documentation.
Can I have Print-2-Image installed automatically with my custom software?
Automatic installation instructions are located in the Documentation under the chapter on Installing / Uninstalling.
Does Print-2-Image support color?
No. Print-2-Image v7 does not currently support color images.
May I share Print-2-Image on my network for access by other users?
No. Print-2-Image does not support network printer sharing.
How do I remove the progress box during printing?
To remove the progress box that appears during the print process, you will need to add the following key to your registry:
[HKEY_CURRENT_USER\Software\Print-2-Image\FileOptions]"ShowProgress"="0"
Warning: If you are not familiar with adding keys to your registry, please have someone familiar with the registry do this for you. Editing with the registry may lead to serious system problems. For additional assistance, please feel free to contact technical support.
I have a multi-sheet Microsoft Excel Document with charts on separate pages. When I print the entire workbook to Print-2-Image, I only get the last few pages of my document. Why?
When Excel encounters a page where the format changes from chart to worksheet or worksheet to chart, it sends a new print job to the printer. If you have autofilename enabled on your Print-2-Image properties, only the last print job will be included in your output file because each print job will overwrite the previous one.
In later versions of Print-2-Image (6.0.0.122 or higher), this problem may be avoided by checking the "Automatic Sequential Number" box in the Print-2-Image properties screen under the File Options tab.
Microsoft Word hangs after I print to Print-2-Image. How can I fix this?
Microsoft Word has a default feature called Background Printing, which pushes any printer dialog boxes to Microsoft Word's background during printing. When Print-2-Image is set to Manual File Naming, a "Save As" windows will pop up and require input in order for printing to continue.
If Microsoft Word is sized and positioned correctly, the Print-2-Image "Save As" window will be hidden behind the Microsoft Word window. To resolve this issue, perform the following:
- Disable Background Printing in Microsoft Word by clicking Tools > Options > Print and making sure that the Background Printing box is unchecked OR by going to File > Print and clicking the Options button, then un-checking the Background Printing box.
- Change your Print-2-Image print mode to Automatic File Naming.
How do I set up multiple user printing on Windows Server, or use the .ini file instead of the registry?
To set up multi-user printing from one computer you will have to disable Microsoft's IniFileMapping for Print-2-Image. To disable the IniFileMapping follow these instructions:
- Open up the registry editor. (If you are not familiar with the registry, then it is suggested that you have someone complete this process for you.)
- Go to the following location in your registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\ - Delete the folder in this directory named: p2image.ini and close the registry editor.
- Print once using Print-2-Image and a p2image.ini file will be created in the WINNT folder and will now be used by all users on this workstation.
Why don't my Microsoft Windows Terminal Server users receive Print-2-Image settings that I am changing as the Administrator?
Removing the IniFileMapping will solve this issue. Typically, Print-2-Image uses an .ini file to store settings. As part of the installation process, an IniFileMapping is created (in the registry - this functionality is provided by Windows) which maps the .ini file to HKEY_CURRENT_USER\... As a result, each user stores his or her own settings.
You can delete the IniFileMapping (which will cause an actual .ini file in the Windows dir to be used), or you could change it to HKEY_LOCAL_MACHINE\... The .ini file mappings are located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping.
Error during installation: "ERR_FAXIL_FAILED" How do I resolve this error?
This error may be caused by several conditions:
Print-2-Image cannot start or stop the Print Spooler Service during installation.
- Make sure that the user has the required privileges to add a printer, and make changes to the System32 or Windows folder.
- Make sure no print jobs are in process on the installation computer during the installation process.
- An application, service, or program may have been accessing the Print Spooler Service while installation was in progress. Try waiting a moment then repeating the installation.
- If problems persist, try to manually stop the Print Spooler Service by typing NET STOP Spooler at the command line.
Print-2-Image cannot write to the registry during installation.
- Make sure that the user the required privileges to add and edit entries in the registry.
- If the installation is performed on a workstation running a non-English version of Windows, an upgrade may be needed to fix problems with certain registry keys in Windows.
- Stop an active anti-virus software or software that may prohibit registry changes.
Error: "Print job failed, Faxil error: -10." What caused this error and how do I fix it?
This error is caused by Print-2-Image being unable to access or move a file during the print process.
There are three solutions for this error:
- Solution 1: If using Print-2-Image programmatically be sure that you are using the events to control when printing begins.
- Solution 2: Close any open image files with the same name as the file you are printing.
- Solution 3: If using the SinglePageFileMask, make sure the format entered assigns a unique name to each image created.
