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Print-2-Image FAQ
Can Print-2-Image be installed on a Terminal Server?
Can Print-2-Image be installed on Windows 2003?
Where can I find additional information about using the OCX Module?
Can I have Print-2-Image installed automatically with my custom software?
What versions of Windows does Print-2-Image support?
Does Print-2-Image support color?
May I share Print-2-Image on my network for access by other users?
How do I remove the progress box during printing?
I've received an ERR_FAXIL_FAILED message during installation. How do I resolve this error?
"An error occurred during the move data process: -119" during installation on Win95. What is this?
I am printing from Microsoft Word and Word hangs after I print, how can I fix this?
Can Print-2-Image be installed on a Terminal Server?
Print-2-Image 6 is available in both Windows and Terminal Server versions. To Download the evaluation version of Print-2-Image, please click here.
Can Print-2-Image be installed on Windows 2003?
Yes. Print-2-Image version 6 can be installed on Windows Server 2003, however this requires adjustments to some of the default security settings. Please click here for instructions on installing Print-2-Image on Windows Server 2003 platforms.
Where can I find additional information about using the OCX Module?
Information on the OCX module for Print-2-Image can be round here: OCX Module
Documentation on Print-2-Image and the OCX module may be found here: Documentation.
Can I have Print-2-Image installed automatically with my custom software?
Automatic installation instructions are located in the Documentation under the chapter on Installing / Uninstalling.
What versions of Windows does Print-2-Image support?
Print-2-Image version 6 supports Windows 95, 98, Me, NT4, 2000, XP, 2003, and includes optional support for Terminal Server. Print-2-Image 6 can not be installed on Windows 2003 without assistance from our technical support team. Print-2-Image version 5 supports Windows 95, 98, and NT 4.0. To download the evaluation version of Print-2-Image, click here.
Does Print-2-Image support color?
No. Print-2-Image version 6 does not currently support color images.
May I share Print-2-Image on my network for access by other users?
No. Print-2-Image versions 5 & 6 do not support network printer sharing.
How do I remove the progress box during printing?
To remove the progress box that appears during printing in Print-2-Image 5 & 6, you will need to add the following key to your registry:
[HKEY_CURRENT_USER\Software\Print-2-Image\FileOptions]"ShowProgress"="0"
Warning: If you are not familiar with adding keys to your registry, please have someone familiar with the registry do this for you. Editing with the registry may lead to serious system problems. For additional assistance, please feel free to contact technical support.
I've received an ERR_FAXIL_FAILED message during installation. How do I resolve this error?
This error is caused by several conditions:
Print-2-Image cannot start or stop the Print Spooler Service during installation.
- Make sure that the user has the required privileges to add a printer, and make changes to the System32 or Windows folder.
- Make sure no print jobs are in process on the installation computer during the installation process.
- An application, service, or program may have been accessing the Print Spooler Service while installation was in progress. Try waiting a moment then repeating the installation.
- If problems persist, try to manually stop the Print Spooler Service by typing NET STOP Spooler at the command line.
Print-2-Image cannot write to the registry during installation.
- Make sure that the user the required privileges to add and edit entries in the registry.
- If the installation is performed on a workstation running a non-English version of Windows, an upgrade may be needed to fix problems with certain registry keys in Windows.
- Stop an active anti-virus software or software that may prohibit registry changes.
I have a multi-sheet Microsoft Excel Document with charts on separate pages. When I print the entire workbook to Print-2-Image, I only get the last few pages of my document. Why?
When Excel encounters a page where the format changes from chart to worksheet or worksheet to chart, it sends a new print job to the printer. If you have autofilename enabled on your Print-2-Image properties, only the last print job will be in your output file because each print job will overwrite the previous one.
In later versions of Print-2-Image (6.0.0.122 or higher), this problem may be avoided by checking the "Automatic Sequential Number" box in P2i's printer properties under the File Options tab.
"An error occurred during the move data process: -119" during installation on Win95. What is this?
You are most likely running an early version of Windows 95. You will need the Ole Update from Microsoft. You may download it from us here. Optionally, you may download Internet Explorer 4.0 or greater directly from Microsoft.
I am printing from Microsoft Word and Word hangs after I print, how can I fix this?
Microsoft Word has a default feature called Background Printing, which pushes any printer dialog boxes to Word's background when printing. When Print-2-Image is set to Manual File Naming, a "Save As" windows will pop up and require input in order for printing to continue.
If Word is sized and positioned correctly, this window will be hidden behind the Word window. To resolve this issue, perform the following:
- Disable Background Printing in Word by clicking Tools > Options > Print and making sure that the Background Printing box is unchecked OR by going to File > Print and clicking the Options button, then un-checking the Background Printing box.
- Change your Print-2-Image print mode to Automatic File Naming.
How do I set up multiple user printing on Windows NT or Windows Server 2003, or use the .ini file instead of the registry?
To set up multi-user printing from one computer you will have to disable Microsoft's IniFileMapping for Print-2-Image. To disable the IniFileMapping follow these instructions:
- Open up the registry editor. (If you are not familiar with the registry, then it is suggested that you have someone complete this process for you.)
- Go to the following location in your registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\ - Delete the folder in this directory named: p2image.ini and close the registry editor.
- Print once using Print-2-Image and a p2image.ini file will be created in the WINNT folder and will now be used by all users on this workstation.
My Windows 2000 Terminal Server users do not receive P2I settings that I am changing as the Administrator. Why?
Removing the IniFileMapping will solve this issue. Typically, Print-2-Image uses an .ini file to store settings. As part of the installation process, an IniFileMapping is created (in the registry - this functionality is provided by Windows) which maps the .ini file to HKEY_CURRENT_USER\... As a result, each user stores his or her own settings.
You can delete the IniFileMapping (which will cause an actual .ini file in the Windows dir to be used), or you could change it to HKEY_LOCAL_MACHINE\... The .ini file mappings are located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping.
I received the error "Print job failed, faxil error: -10." What caused this error and how do I fix it?
This error is caused by Print-2-Image being unable to access or move a file during the print process.
There are three solutions for this error:
- Solution 1: If using Print-2-Image programmatically be sure that you are using the events to control when printing begins.
- Solution 2: Close any open image files with the same name as the file you are printing.
- Solution 3: If using the SinglePageFileMask, make sure the format entered assigns a unique name to each image created (Print-2-Image 5 upgrades: note that this format has changed from the former L 0 R P X characters formerly used).