404 Not Found | Alhambra https://us.alhambrait.com Business VoIP and Fax Services | Virtual Data Center Thu, 04 Jul 2019 16:53:57 +0000 en-US hourly 1 https://wordpress.org/?v=5.6.13 https://us.alhambrait.com/wp-content/uploads/2020/02/cropped-favicon-32x32.png 404 Not Found | Alhambra https://us.alhambrait.com 32 32 The Transition for a Cloud Fax Service https://us.alhambrait.com/the-transition-for-a-cloud-fax-service/ https://us.alhambrait.com/the-transition-for-a-cloud-fax-service/#respond Thu, 04 Jul 2019 16:48:21 +0000 http://us.alhambrait.com/?p=5850 Moving fax operations to the cloud is an important step in reducing costs, simplifying your technology infrastructure, and ensuring document reliability. Companies understand that fax is here to stay, and getting the most value out of their lines of communication can positively impact the entire organization. However, the transition of equipment servers to a cloud […]

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Moving fax operations to the cloud is an important step in reducing costs, simplifying your technology infrastructure, and ensuring document reliability. Companies understand that fax is here to stay, and getting the most value out of their lines of communication can positively impact the entire organization.

However, the transition of equipment servers to a cloud service can be complicated, especially when it comes to choosing the right solution provider. To assist with this important decision, we compiled the top four reasons for choosing our Cloud Fax Services:

1 – MINIMUM IT REQUIREMENTS

Maintaining an equipment infrastructure and / or fax servers is more than a headache for an IT department. Fax cloud services address this problem effectively, turning the fax into an additional alternative. With no more infrastructure to maintain, support, or upgrade, IT resources can be assigned to high-priority projects while time can be invested in higher-value tasks. The cloud’s self-sustaining nature not only enables IT managers to avoid the time spent solving problems with daily fax traffic, but also ensures that they are automatically on the technological front line with product updates and maintenance.

2 – FORESEEABLE COSTS

Hardware and software licenses. Maintenance and Updates. Telecommunications and telephony. When you add up all the expenses involved in operating an on-premise fax server, it is not surprising that companies look for alternatives.

Cloud Fax is the ideal solution for low risk and fast results in terms of savings, providing predictability and fixed costs of structures, with the flexibility to accommodate business growth and changing needs.

With this system, companies can reduce the costs of sending faxes by up to 50% thanks to:

  • No need for fax boards or modems.
  • No need for PBX updates
  • No need to dedicate telephone lines
  • No hardware or phone maintenance costs


3 – SAFETY GUARANTEED

Moving your fax needs to the cloud can be a controversial decision, especially when there are unanswered questions about document security.

The transfer of data into our Fax Services at Alhambra IT is done via SSL, the same encryption system used for banking transactions. Server platforms use internal redundancies to protect data in case of hardware failures, while 24/7 data centers and servers act as backups to ensure business continuity without interruption.

In addition, for Healthcare customers, we offer compliance with the HIPAA / HITECH safety standard, which demonstrates our commitment to safety at ePHI.

4 – REAL-TIME VISIBILITY

How do most companies prepare themselves to maintain their success?  Making the most out of every opportunity. And one of the biggest successes is to increase the supervision and control over every operation. With cloud fax services, you can track and report in real-time through the entire incoming and outgoing process, with immediate status notifications and extensive reporting capabilities available in your ERP or business application. Improved visibility saves time, avoiding the loss of faxes. It also gives users the option to resubmit or solve any problem on their own and allows managers to manage jobs as well as identify possible bottlenecks in advance.

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HIPPA Compliance: 7 Questions to ask Tech Vendors https://us.alhambrait.com/hippa-compliance-7-questions-ask-tech-vendors/ https://us.alhambrait.com/hippa-compliance-7-questions-ask-tech-vendors/#respond Thu, 12 Oct 2017 18:42:25 +0000 http://us.alhambrait.com/?p=5771 HIPAA COMPLIANCE: 7 QUESTIONS TO ASK TECH VENDORS Author: Bret Larsen 1. Are you HIPAA compliant? This may seem like a no-brainer, but the answer makes all the difference. Never assume a vendor’s HIPAA compliance until they are able to show you proper documentation. 2. Which of your services meet HIPAA standards for securing Protected […]

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HIPAA COMPLIANCE: 7 QUESTIONS TO ASK TECH VENDORS
Author: Bret Larsen

1. Are you HIPAA compliant?
This may seem like a no-brainer, but the answer makes all the difference. Never assume a vendor’s HIPAA compliance until they are able to show you proper documentation.

2. Which of your services meet HIPAA standards for securing Protected Health Information (PHI)?
It’s not enough for a vendor to claim they’re HIPAA complaint, you’ll want to understand exactly what services fall under the umbrella of increased security. For example, your HIPAA hosting provider should be able to answer this question and outline their recommended IT services. Common HIPAA compliant IT services could include a private firewall, either virtual or dedicated, with VPN for remote access. [1]

3. Do you offer training for my staff?
When implementing new hardware or software, make sure you and your staff are properly trained and understand the basics of security. This will allow your team to be proactive in safeguarding your patients’ information. Most security breeches occur when insiders (i.e colleagues or staff ) exercise poor judgment or fail to follow established protocols. [2] Proper training and implementation is paramount, and is also required by the HIPPA Security Rule. [3] Make sure your vendor will provide some type of formal training and a proper handoff, should it be necessary.
3. Are your employees trained?
Do the employees of your vendor truly understand HIPAA compliance? Are they trained on all requirements? Will they be a resource for you and your staff as you implement new technologies and processes? HIPAA requires employees to be trained in security practices, and this does not apply solely to your staff—it applies to your vendor’s as well.

4. Do you have a disaster recovery plan?
If there is ever a disaster, you’ll want to know what your practice’s role will be in the restoration of data. What will your team be required to do, and what support will your vendor provide? Will you vendor help outline a plan for your staff? Will they need your internal IT team to be available? Make sure you have clear guidelines established before a disaster hits so you’re already prepared in the event you need to reestablish connectivity. [4]

5. What are your back-up procedures for the data you collect?
Find out how often backups are performed, where your data is stored, and whether there are redundancies within the system. You’ll want to know if there are multiple copies of your data available in more than one place. Such redundancies will help expedite the recovery of your data in a disaster. [4] If your vendor does not have a clear backup procedure in place, find a new one.

6. Are your processes independently audited?
According to the U.S. Department of Health & Human Services, the Office Of Civil Rights (OCR) HIPAA Audit program is in place to “analyze processes, controls, and policies of selected covered entities pursuant to the HITECH Act audit mandate.” [5] OCR established a comprehensive audit protocol, with which you vendor should be familiar. Find out the compliance rate of your new vendor against this audit protocol. Is it 100%? That’s a good sign. If applicable, make sure to ask your potential vendor for a copy of their HIPPA Report on Compliance (HROC).

7. Will you provide me with references from similar sized clients?
A reputable vendor should be able to provide you with trusted references that can verify their work. It’s important to work with companies who are a good fit for you and your practice. Work with knowledgeable and reputable individuals you can trust.

Our team at Alhambra found this information invaluable. It is crucial for you to ask these questions (and more if you have them) before choosing a tech vendor. In today’s world, in today’s security, in today’s Cloud presence it’s vital you stick with vendors who preach the importance of compliance and following regulation. Yes, HIPPA is related to healthcare but if your organization has any sensitive information at all please follow the steps to ensure your tech vendor is able to keep your information safe as it travels through the cloud in the form of voice, data, or fax.

Let us know if you have any questions.
Best,
Your Alhambra Team

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Cloud vs. Data Center – What is right for your business? https://us.alhambrait.com/research-cloud-vs-data-center-adoption-rates-usage-migration-plans/ https://us.alhambrait.com/research-cloud-vs-data-center-adoption-rates-usage-migration-plans/#respond Mon, 25 Sep 2017 19:08:09 +0000 http://us.alhambrait.com/?p=5767 In March 2017, Tech Pro Research conducted a survey to get an idea of what companies are moving to the cloud, what they’re keeping in the data center, and who within organizations is pushing for a move to the cloud. Here are some of the findings from the survey: -A hybrid deployment is the norm. […]

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In March 2017, Tech Pro Research conducted a survey to get an idea of what companies are moving to the cloud, what they’re keeping in the data center, and who within organizations is pushing for a move to the cloud.

Here are some of the findings from the survey:

-A hybrid deployment is the norm.
-Fifty-eight percent of respondents said their companies have moved at least one application to the cloud, while still hosting data in the data center.
-Only one out of 12 companies have all their applications in the cloud.
-Almost half of respondents from full-cloud companies said executives led the push to the cloud, as opposed to 29% of respondents from companies that kept some applications in the data center.
-Once companies moved to the cloud, they tended to stay there. Nearly half (48%) of respondents said their companies weren’t considering moving any apps back to the data center.
-Web services is a popular application to have in the cloud. Among companies that have some of their applications in the cloud, 55% have moved web services.

At Alhambra we are able to accommodate the needs of any company looking to move applications to the cloud or looking to keep them in a data center…Or, even better looking for that hybrid solution. As noted in the research mention above, the hybrid deployment is certainly becoming the norm and we believe the dual plan is going to be staying as a popular and at times, necessary solution.

What are the differences between the two? Is a cloud a data center? Is a data center a cloud? Or are they two completely different things?
The terms “cloud” and “data center” may sound like interchangeable technical jargon or trendy buzz words referring to the same infrastructure, but the two computing systems have less in common than the fact that they both store data. 

Although both types of computing systems can store data, as a physical unit, only a data center can store servers and other equipment. As such, cloud service providers use data centers to house cloud services and cloud-based resources. For cloud-hosting purposes, vendors also often own multiple data centers in several geographic locations to safeguard data availability during outages and other data center failures.
For companies considering whether or not to use cloud computing versus staying with or building their own data center, there are three primary factors affecting their decision: their business needs, data security and system costs.

Reach out to us today and let us guide you through the process of finding out what is best for you organization.

Sincerely,
Your US Alhambra Team

References:
Business News Daily – Sarah Angeles “Cloud Vs. Data Center”
TechPro Research – Cloud Vs. Data Center

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Top reasons why moving to a cloud-based PBX is the right move https://us.alhambrait.com/5763-2/ https://us.alhambrait.com/5763-2/#respond Mon, 18 Sep 2017 14:24:52 +0000 http://us.alhambrait.com/?p=5763 Is your organization still on a traditional based phone system (PBX)? If so, has there been consideration to moving onto a cloud-based PBX? Here we want to share a great article on why moving to a cloud-based system can really do so much for an organizations’ efficiency and productivity and all while lowering costs.  Please […]

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Is your organization still on a traditional based phone system (PBX)? If so, has there been consideration to moving onto a cloud-based PBX? Here we want to share a great article on why moving to a cloud-based system can really do so much for an organizations’ efficiency and productivity and all while lowering costs. 

Please click on the link below to learn about the following benefits accrued from using a cloud-based phone system:

1. Fully- Integrated Communications System
2. Control Over Modes of Communication
3. Top of the line Business Features
4. Mobility and Ease of Use
5. Time Management & Efficiency
6. Flexibility to Scale Up and Down
7. Business Continuity
8. Improved Customer Service
9. New Service Features Added Easily
10. Cost Savings

These are the top benefits; however, there are many more and each business sees different benefits once they switch. The platform that we use at Alhambra allows us to offer new-age features and innovative solutions. 
Contact us today to learn more and please click on the  below to see read full article on why switching to a cloud-based system is a great choice for all businesses. 

Top 10 Benefits of Switching to a Cloud-Based Phone System


Best,
Your Alhambra US Team

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Why choose a secure online fax service? https://us.alhambrait.com/choose-secure-online-fax-service/ https://us.alhambrait.com/choose-secure-online-fax-service/#respond Fri, 08 Sep 2017 14:08:27 +0000 http://us.alhambrait.com/?p=5758 Do you know the importance of secure online fax solutions? In today’s world, it’s hard but crucial to find a cloud faxing solution that is secure and compliant. Take your healthcare provider for example, they send and receive faxes all day long with sensitive information that needs to stay confidential. Now that actual fax machines […]

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HIPAA compliant services.

Do you know the importance of secure online fax solutions?

In today’s world, it’s hard but crucial to find a cloud faxing solution that is secure and compliant. Take your healthcare provider for example, they send and receive faxes all day long with sensitive information that needs to stay confidential. Now that actual fax machines are becoming archaic the solutions out there need to be compliant with today’s regulations. These solutions that provide us with the convenience of inbound and outbound fax to e-mail are risky if not guaranteed to be following compliances.

Although it is tempting to believe that faxing is being taken over by e-mailing please know that this is far from the truth. Those online fax solutions that are truly compliant provide a much safer atmosphere for sensitive documents traveling through the cloud. Faxing is by no means being left behind. At Alhambra the data from our Use It Fax clients’ receive the utmost protection. Our clients from all over the world, are often in the Healthcare industry so we are trained and compliant with the ever-changing regulations.

If you have the need now or expect to have the need in the future for online faxing please consider using Alhambra. We have been in the fax business for over 25 years and know what we are doing. Whether you need an on-premise fax server, hosted fax services, or a managed server, let us help you implement the perfect solution that is right for your organization. Not only do you get the expertise from us but more importantly you will receive a level of customer service that you are probably no longer used to. All of our services are backed by our integrity and support and we want to make sure all of our clients will be using us for years to come.

Reach out to us today to learn more about this service an our many other integrated communications solutions.

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Imecom Inc. rebrands as Alhambra following significant increase in product and service line https://us.alhambrait.com/imecom-inc-rebrands-alhambra-following-significant-increase-product-service-line/ https://us.alhambrait.com/imecom-inc-rebrands-alhambra-following-significant-increase-product-service-line/#respond Thu, 06 Jul 2017 13:18:00 +0000 http://us.alhambrait.com/?p=5556 The post Imecom Inc. rebrands as Alhambra following significant increase in product and service line appeared first on Alhambra.

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Imecom Inc. was acquired by the international company Alhambra Systems in 2012 and currently adopts this brand for de U.S. Market

Wolfeboro, July 7th, 2017.

Imecom Inc. has always been under the Alhambra umbrella; however, Imecom is now able and eager to offer the products and services that Alhambra has been deploying for years. This product line includes extensive SIP offering, IaaS, an advanced VoIP Hosted PBX service, and SMS as a secure and compliant service for those organizations with sensitive information. Imecom’s well known secure cloud faxing service will continue to be a key player in Alhambra’s product line as well as their data center offerings.

A U.S. presence will still be in place in the Lakes Region of New Hampshire. Alhambra will continue to offer clients the same unbeatable customer service the Imecom’s clients are accustomed to receiving and clients will continue to work with the same great people they have been for years. With growth like this it is expected that the U.S. team will grow significantly; however, Alhambra prides themselves on their outstanding customer service and clients can be re-assured that this will stay in-tact.

The services now available are worldwide offerings and offer all size organizations the ability to operate more efficiently, securely, and with more scalability. With operations in the U.S., Spain France and Brazil, Alhambra is an ideal choice for those organizations seeking a provider who can do it all…anywhere.

Since 1991, Alhambra has always been committed to bring innovative solutions to the world of Information and Communications Technology with a remarkable international team oriented toward excellence, a company in constant growth in Europe, Latin America and U.S. and with the most optimized, flexible, economical, secure, efficient and fast infrastructure to accommodate all our Cloud Services into our Cold Corridor Cubes in Madrid, Paris and Miami”, confirms Juan Bautista Rodriguez, Adjunct CEO by Alhambra.

We are ready to cover in U.S. all the Cloud services that Alhambra provides in the voice communication environment for companies thanks to our international Infrastructure and the Imecom Inc. (now Alhambra) know-how”, concludes Mr. Rodriguez.

About Alhambra

Alhambra has an extensive international trajectory in ITC. Our experience allows us to offer the best quality in global projects and managed or cloud services. We define ourselves as an ITC service provider that integrates. Our business areas are 100% oriented to customer satisfaction, with the highest commitment, guarantee, and quality. Our proposals are always adaptable and customized to the needs of the organizations with which we work, both in Projects and in Managed or Cloud Services.

In U.S. Alhambra we offer the evolution of our managed services now under our brands handCLOUD and handSIP, integrating the cloud-based solutions that an organization needs and we make it easy, with the necessary business advice, the migration of applications and data and the optimization of communications.

Advanced Cloud Services like Data Center Virtual with managed backup, monitoring managed services and backup offsite. And a great offer for business voice communications: VoIP provider and communication services (virtual PBX, CC, UseIT Messaging, Fax, …).

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Faxing in the Cloud – Useit Fax keeps you compliant https://us.alhambrait.com/faxing-cloud-useit-fax-keeps-compliant/ https://us.alhambrait.com/faxing-cloud-useit-fax-keeps-compliant/#respond Thu, 01 Jun 2017 11:04:50 +0000 http://us.alhambrait.com/?p=5543 Does your fax solution allow you to send AND receive faxes in the cloud? Incoming fax to email is very common but often providers are only able to provide end users with the one way in fax. What are you doing for outbound faxing in the cloud? Are you required to scan a document and […]

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Does your fax solution allow you to send AND receive faxes in the cloud? Incoming fax to email is very common but often providers are only able to provide end users with the one way in fax. What are you doing for outbound faxing in the cloud? Are you required to scan a document and send e-mail to e-mail or do you need to head to the closest analog fax machine? In-the-cloud faxing for both inbound and outbound faxing solutions are becoming more and more of a demand and these demands are coming from organizations with sensitive information who need their faxing solution to be secure and compliant. So now the bigger and most important question becomes what are you doing to keep your faxing secure?

Let’s take the banking and healthcare industry. How often do they need to fax very sensitive client information? Prescriptions, medical records, SSN, account numbers etc… Each of us consider these pieces of information very personal and we trust that our banks and healthcare providers are keeping up with growing compliance regulations.  Meeting these regulations increases operational costs but ignoring compliance can be far costlier.  Let us go over most common concerns and solutions for cloud faxing:

Top 3 concerns of faxing in the Cloud and how our UseIt Fax service takes on these concerns

Security – As discussed above security is always on the forefront of any sender or receiver. Faxing is one of the most universal and secure forms of messaging and document delivery and used widely among industries such as Healthcare, Banking, and Insurance. Each of these industries are tightly regulated and examined for their document transporting methods.

Regulatory Compliance – HIPAA, PHI, FINRA are just a few and common external regulations that companies face today. When you are choosing a fax in the cloud solution it is crucial to verify that the solution is compliant and ask questions! How are delivering to be compliant? Encryption? What are they doing to stay up to date with compliance standards? Remember that any vendor can grab the HIPAA logo and place it on their collateral.

Cost – There are a variety of factors to consider when picking a vendor or solution. Does your vendor offer customized packaging? Should you have to pay for 200 pages a month when you are averaging around 40? Is there a minimum to meet? Is there a volume max? Or is it a cost per page solution?

How does Useit Fax help you with the above?

–        Useit Fax automatically extracts sender and recipient information and securely delivers faxes only to the intended eyes.

–        Our Useit Fax solution is great for healthcare professionals as it allows integration for Epic EMR/HER providing secure automated distribution of PHI in accordance with compliance regulations.

–        Useit Fax offers encryptions services to further ensure the information being sent is solely being seen by sender and intended receiver(s).

–        We have customized pricing for our service that is specifically for you and your changing needs.

 

Last and most important our company will provide you with outstanding customer service that you are no longer used to receiving from your providers.

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Useit Fax Service FAQ’s – Faxing in the Cloud! Safely of course. https://us.alhambrait.com/faxing-in-the-cloud-safely/ https://us.alhambrait.com/faxing-in-the-cloud-safely/#respond Thu, 25 May 2017 18:31:00 +0000 http://us.alhambrait.com/?p=5535 1) Does this service give me the ability to recieve and send faxes (fax to email/email to fax?) Yes, our service enables you, the end user, to receive and send faxes via the cloud. A lot of phone and cable providers can only provide you with the traditional analog POTS line for faxing or an e-fax […]

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1) Does this service give me the ability to recieve and send faxes (fax to email/email to fax?)

Yes, our service enables you, the end user, to receive and send faxes via the cloud. A lot of phone and cable providers can only provide you with the traditional analog POTS line for faxing or an e-fax solution that only enables incoming faxes leaving you stranded for outgoing faxes. Our fax solution will not leave you stranded or walking downstairs to the fax machine when you need to send a fax out.

2) Are my faxes secure? (A question we often receive from healthcare, banking, and Government organizations.)

Our online fax service is safe and secure. This product is designed specifically for healthcare and organizations alike with similar compliance demands. This service is HIPAA Compliant and faxes are protected by multi-layer encryption within our SSAE-16 Type 2 data centers. So, fax away with piece of mind!

3) Do you offer encryption services?

Yes! Useit Fax Service employs strong encryption at multiple levels. We are able to offer authentication and verification processes to make sure only the sender and the receiver are the ones able to read the text.

4) Does your Useit Fax Service offer email integration?

Our service works great with Office 365, Gmail, or Microsoft Outlook! Send and receive faxes using your email and easily send to anyone in  your contacts! You can also install our Useit Email Fax Printer Driver on any Windows machine for easy to use print to fax functionality. 

5) Can I customized my cover page for quicker sending?

You can! Our solution enables you to customize not only your cover page or 1st page but also your fax delivery confirmation page!

6) Does your service integrate with HIS and EMR/EHR Applications?

Our service is a great and popular solution for healthcare industries who need to be able to securely fax PHI, referrals, notes, lab results, and prescriptions. You would be able to do all of that right from your Epic EMR/EHR client.

7) How do you price this service out? Per page or per month?

Choose a plan that is right for your needs and you can always change your plan. Monthly plans are available and perfect for those on  a budget… pay as you go with no long germ commitment! Or if you fax more than 2,500 pages per month, let’s discuss! We can certainly tailor a plan right for you.

I hope I have not only answered some of your common questions on our service but I also hope I have peaked your interest to learn more! Please contact us if you have further questions or would like to start using our solution ASAP!

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What is a fax server? https://us.alhambrait.com/what-is-a-fax-server/ https://us.alhambrait.com/what-is-a-fax-server/#respond Mon, 28 Nov 2016 16:01:59 +0000 http://us.alhambrait.com/?p=5355 The post What is a fax server? appeared first on Alhambra.

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A fax server is a physical or virtual server connected to a local area network (LAN) that allows computer users to send and receive fax messages from any computer that’s connected to the LAN.

Alternatively, the term “fax server” can be used to describe a software program that enables fax messages to be sent or received from a computer. The fax software running on a server works in tandem with one or more dedicated fax boards connected to telephone lines. More recently, virtual fax board software (emulators) that use T.38 (“Fax over IP”) technology to transmit the fax audio signal over an IP network are used in place of physical fax board hardware or fax modem boards.

What Does a Fax Server Do?

The primary function of a fax server is to accept documents from users, convert them into a fax format, and transmit them to the intended recipient(s). A fax server also receives fax calls and routes received faxes to users via email, stores them in a folder on the LAN, or prints them to a printer connected to the LAN.

How Are Fax Servers Used?

Users can communicate with a fax server in a number of ways. The most common method integrates fax capabilities into the existing email server/client. This allows users to compose an email message, with or without file attachments, and transmit the email message to a recipient’s fax number. Faxes received by the fax server can be routed directly to a user’s email inbox, typically in the form of a PDF attachment to an email.

Many fax servers include a local printer driver that provides print-to-fax functionality. When a user needs to send a fax, he/she simply prints a file to the fax printer. This printer converts the document(s) to fax format and passes it on to the fax server for transmission. Some fax servers, such as Use it Fax Server, offer multiple printer driver options, and provide automatic faxing capabilities to ERP and enterprise applications using print functions.

Other methods for using a fax server include a web portal allowing users to send, receive, and manage electronic faxes using a web browser, or an API that application developers can use to communicate directly with the fax server software.

Advantages of a Fax Server

Fax servers offer numerous advantages over traditional fax machines.

  • Users can send and receive faxes without leaving their desks.
  • Any printable document or file can be faxes electronically without having to first print and then scan the file.
  • A fax server unifies communications by consolidating email and fax together in a single place.
  • Virtually any software application can be extended with fax capabilities, allowing for fax automation.
  • A fax server replaces fax machines that tend to create waste, are costly to maintain, and inhibit user productivity.
  • Incoming faxes can be routed electronically, reducing or eliminating paper use.
  • There is typically minimum or no user training required when using a fax server.
  • A fax server can greatly reduce the number of fax lines as the server can queue faxes and transmit them when a line is available.
  • Electronic faxes are generally more legible, and look more professional.
  • Fax servers are centrally located and can provide fault tolerance and redundancy in line with disaster recovery practices.
  • A fax server can be installed remotely. Troubleshooting and solving problems can also be performed from remote locations.
  • Fax remains one of the most secure methods of communicating and is widely accepted as being an acceptable method for exchanging confidential information in accordance with HIPAA regulations.
  • Automatic fax retention policies can be implemented to ensure compliance with data-retention and financial laws.

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5 Benefits of a Business Phone System https://us.alhambrait.com/5-benefits-of-a-business-phone-system/ https://us.alhambrait.com/5-benefits-of-a-business-phone-system/#respond Tue, 15 Nov 2016 16:52:28 +0000 http://us.alhambrait.com/?p=5227 The post 5 Benefits of a Business Phone System appeared first on Alhambra.

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The business phone system is arguably the lifeblood of your company. As a basic level, it helps make it possible to place and receive calls. But it does so much more than that. It’s a tool for communicating, building relationships, serving customers, and improving productivity. It should be considered one of the most valuable assets your company can possess.

Have you ever found yourself in a panic after realizing your business phone lines are down? You have an upcoming call with an important client, and you find yourself unable to communicate with the customer. Your customers rely heavily on you to provide support on your products and services, and all of a sudden they have no way to reach you via phone. Losing the ability to communicate with clients, colleagues, and partners not only reduces productivity, but also projects instability and a sense of unreliability.

In recent times, companies are turning towards Voice over IP (VoIP) for business class phone systems. VoIP services, such as handSIP from Imecom, allow you to make and receive calls over an IP network, such as the Internet. There are tremendous benefits to VoIP and hosted phone systems. A truly effective business phone system will offer many benefits. Here we will cover some of the main ones.

Communication

Communication is more than just calling and voice mail. An effective hosted PBX phone system will provide powerful calling features like presence status, conferencing, interactive voice response (IVR), and voice mail to email help to enhance the user experience. Integrating with third party systems such as CRM can help increase efficiency and productivity. Business phone systems like handSIP Hosted PBX are truly unified communications platforms. If communicating over the phone is a vital part of your business, these are key benefits.

Collaboration

A good business phone system will offer collaboration tools like instant messaging (IM), web conferencing, auto conferencing, desktop sharing, and video conferencing that help employees communicate effectively. Collaboration tools not only increase user productivity, but also help build relationships with customers and improve team building among your employees.

Reliability

Having your business phone system monitored 24x7 may in fact be one of the greatest benefits of cloud PBX. If you experience an issue with your phone system or VoIP service, why not have experts you trust monitor your system and take immediate responsive actions when necessary?

Control

One important aspect of a business phone system is determining who has control. If you don’t want to manage your phone system, a cloud PBX like handSIP Hosted PBX is a great option. handSIP offers all of the same robust functionality found in an on premise PBX, but it’s managed by our expert VoIP team. If you prefer to deploy and managed the PBX on premise, and connect it to a VoIP provider like handSIP VoIP Trunking, we offer solutions for this too. Onsite PBX is perfect for companies that like to maintain full control of systems and applications and have the IT resources to do it, whereas cloud PBX is a better choice for companies that no longer want to manage their phone system or telephony infrastructure in house, or don’t have the IT resources internally to manage it effectively.

Peace of Mind

A business phone system that provides the ability to monitor calls and report on call activity for internal and external employees gives you all of the information you need to know to help streamline record keeping.

If your current business phone system is not delivering the features and benefits your business needs, or the cost to maintain and support the equipment is too high, it’s time to explore how a new system can help enhance the user experience, increase user productivity, and improve your bottom line. Talk with a VoIP specialist about your specific business needs are and we’ll help design a solution that’s right for you.

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