Hosted Call Center

Gain insight into your call center by recording calls and analyzing call metrics. Assist agents through barge and whisper. Leverage features that make you better at customer service.

Gain insight into call activity and agent behavior to improve customer experience.

PBX Integration

Extend your handSIP Virtual PBX with Call Center functionality, including queues, custom reporting, monitoring, and IVR.

Call Routing

Design and implement multiple custom call routing strategies to effectively manage your inbound call traffic.

Call Metrics

More than 150 metrics available, including general metrics about call answering, response times, and agent effectiveness.

Auto Attendant

Automated greeting that lets callers choose the person or department they want to reach.

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Call Recording

Record calls in progress to analyze and improve employee performance, productivity, and service.

Call Queues

Organize employees and departments into call queues so that callers are routed to the next available representative in the desired queue.

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Real-time Monitoring

Intuitive panel displays real-time information on call activity, agent status, and active call times.

Call Stats

Track call termination statuses and pause codes. View activity and call duration statistics with an ACD follow-up.

Detailed Reports

View detailed reports on incoming/outgoing call traffic and call queues, filtered by agent and time period.

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