Inbound Fax Routing
DM Fax Server’s Inbound Fax Routing features provide flexible, efficient methods for processing and routing inbound faxes.
Flexible Rules-based architecture
DM Fax Server features a rules-based architecture which makes configuring and managing inbound fax routing simple and intelligent. Automatic Forwarding Rules control when and where faxes are routed, and in what format. You can have just one rule or unlimited rules depending on your specific requirements.
Inbound Fax Routing Criteria
DID/DNIS
The most popular and reliable routing method available is DID/DNIS. When receiving a fax, DM Fax Server captures the DID/DNIS (dialed number) information is routes the fax directly to the correct destination – an email user, printer, or folder. Routing is automatic so there is no need for a user to manually disseminate received faxes.
DTMF
DTMF routing is similar to DID/DNIS routing in that is is dialed number information used for routing. DTMF is commonly seen in analog fax server deployments and is not as widely used as DID/DNIS.
CSID
Route faxes based on the calling party’s distant CSID.
CallerID (ANI)
Route faxes based on the calling party’s CallerID (if available).
Inbound Fax Line
Route faxes based on the line used to receive them. Line or channel routing can serve as a nice alternative to DID/DNIS routing as it offers some customization and automatic.
OCR/ICR
OCR (Optical Character Recognition) and ICR (Intelligent Character Recognition) refer to the process of scanning the received fax image for a unique identifier, i.e. a recipient’s name, bar code, etc. While Imecom does not develop OCR software natively, the DM Fax Server can interface with a number of OCR/ICR products.
Other Conditions
DM Fax Server offers a number of other routing conditions, including date/time of reception, page count, error code and more. Check with your sales representative for specific routing scenarios.
Fax Routing Methods and Destinations
With DM Fax Server, you are able to specify fax routing destinations based on the routing criteria. DM Fax Server supports routing to one or multiple destinations.
Route faxes to any mailbox or distribution list on your company’s email server. DM Fax Server offers routing to Microsoft Exchange, Lotus Notes, Novell GroupWise, and SMTP email systems. Faxes routed via email are available in PDF or TIFF format.
Printers
Automatically print received faxes to any printer installed on the DM Fax Server.
UNC Folders
Route faxes as TIFF or PDF files to one or multiple UNC folders on your network Routing to folders is often used in workflows and integrating with third-party applications such as OCR or Document Management.
Databases
DM Fax Server can export information captured during the fax call to a database. A link to the corresponding fax image file that’s stored in a directory of your choice is also written to the database.
